The location is also close to everything.

Hopefully they are adding as they are only 1.5 years into running the property. There is not a lot of activity besides the casino at this time. I guess since it was my first time here that I was not comparing it to the old place. I know this was a older property, but it looked new and updated to me. It was nice to see all of the decorations and the Kiss picture by the elevator is awesome. The hotel itself was clean and the décor was great. I was in the Heavenly Tower so close to the front desk. The Jacuzzi worked and was a blessing to have in the room. Check in was not crowded, so got through without issue. I have to say that I did get a suite w/balcony over looking the lake. I was actually a little concerned after reading all of the reviews, but I had a great experience. If you want a lack and poor service with infinity miss-communications this is the right place. At the end I got a chat with PATTY the one who promise me to call me back (yesterday). I HAD TO EXPLAIN OVER AND OVER BECAUSE THE EMPLOYEES DOESN'T GIVE INFORMATION ONE EACH OTHERS. Everything is lost! The security transfer my call to the housekeeping and she wasn't able to say anything because this poor lady begun a week ago so the security transferred my call without check and without say anything about my enquiry. I am still waiting! I had decide a couple of days ago to call the security/lost and found one more time and here we are, the worst of the worst: HE WASN'T ABLE TO FIND MY NAME, EVEN THE FORM THAT I HAVE COMPLETED WITH MY LOST DETAILS, PRICE, ITEMS, AMERICA & AUSTRALIANTELEPHONE NUMBER, BANK ACCOUNT BECAUSE I ASKED A REFOUND. That was the 8th of March and guess what. The security promise me 'do not worry we will keep in touch with you in a few days'. after a few other bounce between front desk, lost and found, housekeeping and security finally I could fill up a lost and found form/paper. The housekeeping said 'I will call you back in 30 minutes' guess what.never append! Took us 2 hrs to get back!.

Pray to not forget anything people! I drove back to hard rock to collect what I had left behind after my fist phone call (first phone call bounced between three different people). But the most worst think is that I am still waiting a call from them regarding my lost during the stay. Drink and food are sufficient, luckily there is a pub just across the road. Soon we figure out how much is poor and lack in whole sectors. At the first stage we booked this stay really exited because Hard Rock stile.

Hard rock casino tahoe review